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Delivery

UK delivery

Standard delivery

Standard delivery typically takes 1 - 5 working days from when the order was placed.

Express

Express delivery is for those urgent items. For orders received before 11am, this is a one working day service to most of the UK (Channel Islands, Scottish Highlands & Islands, Northern Ireland, Guernsey, Jersey & Isle of Man may take longer).

International delivery

Delivery method

We use the Royal Mail postage service.  Depending upon your location, we will either use Tracked and signed for or Internationally Tracked.  The postage method available to your country will be shown in the postage options when you proceed to checkout. 

Delivery times:  below is the guidance given by the Royal Mail service and whilst we would expect this to be accurate we cannot guarantee these delivery times.

Tracked and Tracked and signed for services:  3 - 7 working days to Europe and 6-12 worldwide.

VAT

Orders for delivery outside of the UK will have any UK VAT sales tax (20%) automatically removed at checkout. Some types of goods in the UK are not subject to VAT and the price will remain unchanged.

Import duty

Orders for delivery outside of the UK may be subject to import tax.  This could be charged once the goods come into your country and will depend upon the type of goods and value.  This varies from country to country and we advise all International customers to check local customs tax and duties costs before making a purchase.  Where required this must be paid to allow the goods to be released and delivered to you.

It is the customers responsibility to pay any Import duty and charges.  If you refuse delivery or payment of customs charges, there will be an additional delivery fee for your order to be returned back to us in the UK and this will be debited from any refund due.

Failed delivery

If you have failed to contact the delivery company to re-arrange or collect your order after a delivery attempt and as a result your order is returned to the UK,  there will be an additional delivery fee for your order to be returned back to us in the UK and this will be debited from any refund due. 

Weight and dimensions


There are weight and dimension restrictions on International post sent through the Royal Mail service.


2kg is the maximum weight. No single side must be longer than 60cm, whilst the length plus depth plus width must not exceed 90cm.

If your product falls outside of these dimensions, we will have a look at alternative postage methods and will contact you via email with a quote. You can either accept the postage charge or cancel your order.

Please ensure you supply us with a contact telephone number for International orders. 

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