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If for any reason you are unhappy with your purchase, return it to us within 14 days of receipt in new condition*, with the original packaging, labelling and returns form for a full refund of the goods cost.

If you need a replacement product, simply order this on-line as a new purchase.

Cancellation of Order
The above returns period includes a 7 working day cancellation period from the day after delivery to you. You are able to cancel orders by filling in the contact form.  If you cancel your order after shipping has taken place, you are responsible for the return, cost of returning and taking reasonable care of the goods whilst in your possession. Please see information about returning goods - below.

Returning goods
Please return goods to us within 14 days of receiving them. We would advise that you send the goods with the appropriate amount of compensation added to cover the cost of the goods, as Alpine Room Luxury Collection cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer. Your  refund will be processed only once we have received the goods back in store.

Returns should be marked for the attention of:
Mail Order Department,
The Alpine Room Luxe,
71 / 73 Main Road,
United Kingdom

You will need to fill in a returns form (supplied in your original package) to enable us to refund your money.

To ensure the item is adequately protected during transit, you may need to use paper or bubble-wrap to protect the item and packaging.

* Condition of goods
Any item returned must be in new and re-sellable condition (clean and not worn or used, without odour) with the original packaging and with labels intact. If the goods returned are not in a re-sellable condition we will not be able to refund your money and you will need to pay for carriage for the goods to be returned to you.

Faulty goods
Faulty goods, to return please contact us first using the contact form.  If the goods are accepted as faulty then you will be offered either a repair or replacement or a refund and we will refund your postage within the UK to a reasonable amount.  

In cases where we need to return the product to the manufacturer to establish whether faulty, this can sometimes take some time whilst we wait for their response.

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